Synowledge allows organizations to optimize IT staff and reduce costs by leveraging its proprietary Application and Infrastructure Management Services (AIMS) approach.
Synowledge’s AIMS offering allows clients to focus on core business functions, while simultaneously achieving the system and application reliability that their business demands. |
| |
Application Support and Monitoring |
-
Provides access to 24 x 7 x 365 Help-Desk Support and Monitoring, including Level 1, 2, and 3 Application Support.
|
Database Administration |
- Ensures better control over database administration, migration and implementation. The AIMS staff provides comprehensive database administration services, including performance monitoring and tuning, data volume management, query analysis, and SQL script and procedure execution.
|
Disaster Recovery (DR) and business continuity |
- The Synowledge external site can provide clients with complete business continuity. Synowledge DR and BC services help simplify and automate data protection and recovery tasks with minimal downtime.
|
Upgrades |
|
Bolt-on Application Development |
- Enables integration of external applications, databases, and legacy systems to Baan ERP systems with Bolt-on application development and module integration available on-demand.
|
Ad Hoc Queries and Reporting |
- Allows for detailed analytics reporting and First Line ad hoc query development on an as-needed basis.
- Our staff will create and test QBE queries, gather reporting requirements, schedule development and test and deploy the queries/reports.
|
Archiving |
- Enhances system performance and avoids additional storage hardware
|
Staff Augmentation |
|
Training workshops |
- Synowledge will create tailored workshops specific to customer needs. These workshops are fully customizable, and include personalized material specific to customer environment and business process needs.
|
| |
