Synowledge Help Desk Support Services help clients to operate their IT environments effectively. Help Desk support services enables clients to optimize your IT resources, minimize inefficiencies and improve business processes. Synowledge offers complete help desk Support Services backed by industry-leading Service Level Agreements (SLAs). |
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Reduce Downtime with Superior Help Desk Support Services |
With offices in the USA, UK, Germany and India, our highly skilled, help desk support technician experts can respond to emergency IT support requests immediately, either on-site or off-shore. |
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Key features include: |
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24x7 Dedicated Help Desk – Staffed with our dedicated and detail-oriented, technicians.
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Live Online Chat & Web-Based Support – With just the click of a mouse, your employees can contact our technical support team for live assistance.
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Remote Support – Synowledge’s remote support services dramatically decrease problem resolution time, reduce support costs and easily manage multiple users.
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Incident and Problem Management – Improve your incident and problem management by leveraging the high-tech ticketing system and policy-based workflow with the Synowledge asset and configuration capabilities
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User Portal – Supported by secure user authentication, the user portal provides detailed information about hardware, software, configuration, and much more
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By choosing Synowledge as your trusted help desk support partner you gain a number of significant benefits: |
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Unique and Customized Help Desk – Based on unique customer requirements and processes. Fields of all sizes such as field values, defaults settings, issue escalation rules, e-mail alerts and much more can be customized.
Certified, Reliable and Skilled Technicians -
Single Point of Contact (SPOC) – Instead of having multiple contact points leading to confusion for customers, Synowledge provides one number to call for assistance with networking, peripheral devices, IT security and performance, and software and hardware support needs. Customers can access this SPOC anytime, anywhere
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Reduced Complexity – Synowledge Help Desk Support Services help you decrease costs associated with long downtimes, fault location, and incident and problem resolution support
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Better Control and Visibility – Synowledge Help Desk Support Services give a 360-degree view of the IT infrastructure and business processes, giving you better control and visibility over your IT loopholes through enhanced technical and functional support controls
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Improved availability and Productivity - Synowledge’s world-class Help Desk Support Services ensure your IT systems are available 24x7x365 and running at peak efficiency – ultimately enhancing your employees’ overall productivity
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Security, Reliability and Scalability – Synowledge offers secure, scalable, and highly reliable help desk support services for sustaining business-critical IT systems
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